Need to Connect?

Please contact us, and tell us as much as possible about your PC problem, and what you were doing at the time...


Remote Credits

You will need to purchase a Remote Assistance Credit once you have your appointment.

These Credits cost €12.50 and last for one 1hr session.

 

Our Tenerife Technicians offer remote assistance for troubleshooting software related problems.

How does it work? 


Remote Assistance uses special software to connect us to your computer over the Internet. The remote assistance software allows us to see your screen, move your mouse pointer and type via our keyboard. The connection to your computer is not automatic. It does require your assistance and permission to establish a connection. Once a remote assistance session is over we will not have any way to reconnect to your computer unless you run the software again and allow us access. During the remote assistance session you will be able to see everything that our technician does on your computer. When completed, you can simply close the window of the remote assistance software and we will no longer have access.

How Can I Get This Service? 


First, you need contact our technicians in Tenerife to check availability and set up an appointment. You can do this by email or by phone use our Contact Us page.
We will need a detailed description of your issue in order to determine whether it is something we can fix using remote assistance or not. Remote assistance sessions are for one hour, and credits cost  €12.50 . This will be deducted from your bill should we still need to visit your home, and repair ypur PC.

 

Step by Step:

 

  1. Call or email us for an appointment.
  2. Be sure to purchase your Remote Credit
  3. Appointment is then set for the remote assistance session and we will call you at that time.
  4. To set up the connection you will need to download a small file to your computer and run it. The remote assistance client can be downloaded HERE
  5. After you have downloaded and started the client you will get a screen with a unique ID number
  6. You need to give the technician the number you see in the ID field. Only after this procedure can we connect to your computer.
  7. The technician now will be able to perform the actions necessary to resolve the issue(s) with your computer.
  8. When the session has ended, please close the remote assistance window as stated above.

This service is only availble to Tenerife residents with a landline telephone number.

That's it! Simple and Quick.